Common Customer Queries On LONGER?

When encountering a company for the first time, you should probe it to see if it is legitimate and know how it conducts business. The background search will save you from unwanted situations, like the company being a fraud.

This piece looks at LONGER, a company that specializes in 3D printers and laser engravers. Hang tight as we answer the common client queries about this company.

Is LONGER an American Company?

Many people judge the legitimacy of a company by its country of origin, with a preference to western countries. LONGER is a Chinese company that has been around since 2016. It has its headquarters in Longgang District, Shenzhen, China.

While it is a Chinese startup, it has branches worldwide to serve different markets. For instance, it has an office and warehouse in Los Angeles, California that serves the North American market.

What Products Does LONGER Have?

As earlier mentioned, LONGER primarily stocks 3D printers and laser engravers. A perusal of its website hints at how diverse its catalog is. The 3D printer section has two categories: FDM and resin printers.

FDM printers are suitable for small scale crafts, such those of hobbyists. Products include LONGER LK4 X, LK4 PRO, LK1 and LK5 PRO. On the other hand, resin printers are ideal for commercial work. LONGER resin printers are Orange 4k, 30 and 10.

The next product section deals with laser engravers, where you have the RAY5 5W and RAY5 10W. A thing to keep in mind is that you need the MKSLaser to operate the laser engravers. The app allows you to control the devices remotely. LONGER also stocks FDM, LCD and laser engraver accessories.

How Long Will It Take to Ship My Purchased 3D Printer?

Shipping time depends on your location. For USA deliveries, the time is 5-15 business days, from the Los Angeles warehouse. You will receive your purchase earlier if you are near the warehouse. European deliveries take 3-15 business days, while it takes 5-10 days for products going to Canada and Australia.

For Asian countries, deliveries take 10-20 business days, and 3-15 days for UK-bound goods.

Do I Pay for Deliveries?

To pay or not to pay for deliveries also depends on your location. Shipping is free for US, Europe and some Asian countries. If you are in Australia, you pay $218, $140 if you are in Canada. You must pay custom tax for the delivery if you live in the United Kingdom.

How Does the Affiliate Program Work?

LONGER has an affiliate program that you can sign up for to earn extra income. It is a referral scheme, where if accepted, you must share the company’s links to potential clients. A successful purchase by your referrals earns you a commission.

How Do I Reach Customer Support?

If you have a problem with LONGER’s products or when using the site, you can contact customer support via email or phone call. The support team is available 24/7 and responds fast to your issues.

Final Word

Above are some of the common questions about LONGER. Go through them for answers to problems you may have.

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