Communication and data are the keys to effective management. It is especially valuable in the management of a security company. Because it is a job that involves many risks, it needs to be diligently managed. Otherwise, the company will suffer from poor business growth and bad client feedback.
Most of Melbourne’s trusted security companies use management software to address this concern. This is an enormous help for the clients, staff, and the company itself.
So how does management software help a security company?
Here are the 6 crucial features of this software.
The company can produce reports for every individual site and client with management software. You can produce reports of various categories, such as activity, maintenance, and incident reports, using the software’s templates. This eliminates manual reporting, which can be time-consuming.
If you’d like, you can even create customised reports to meet your needs. These reports assist managers and security guards in working together to gather data and identify problems on the job.
The managers use these reports to keep tabs on the clients or tasks given to the guards. With this information, the company will be able to understand:
- Which guards had the most issues on site?
- What drove particular decisions?
- Was there an absence of security tools?
- Is the issue with the guard or the location?
Management may use all this data to compile reports that will aid in customer analysis and the development of a more effective security strategy going forward.
The solutions to these queries aid in future performance analysis, scheduling, and management.
It’s a common practice to rearrange the guards’ shifts for the clients. It could be for various reasons, such as the availability of the guard or improved customer security.
Security companies deploy different security guards after a while, even for regular clientele. In such circumstances, the security firm must uphold both its reputation and the calibre of its services.
So, you can track each guard’s performance and determine who the best and worst guards are for a particular client. The management can change schedules and tasks for the mentioned customer based on this information and maintain the best ones.
Sometimes, the management gives time-sensitive tasks to the guards. So, they can delegate such jobs using the scheduling feature in the software.
The system enables the management to set time intervals for the guards’ shifts and tasks. It also informs both the manager and the guard about the remaining time for the unfinished work at the beginning of each time interval.
This way, it keeps all parties informed so that nothing is overlooked or neglected while dealing with time-sensitive jobs. It also assists the supervisors in identifying instances where the guards have struggled to deliver on time-sensitive assignments.
You may also use the system to link your patrolling officers, much like security guards. It aids in keeping track of both the vehicles and the patrolling personnel.
The system alerts the management team or control centre once the vehicles begin patrolling and enter the designated routes. The management might also give them instructions to keep the patrolling staff on the right routes. The management and monitoring of patrol vehicles have become simple with GPS tracking and real-time communication.
This way, managers can keep an eye on and follow their security teams and personnel in real time using this tool. They can get details about many aspects of security patrols and guard actions from real-time data.
A security guard management system’s incident reporting function enables guards to write reports about the crises they encounter.
It’s crucial to know the dangers that each working location presents to the security guards. As a result, managers can take safety measures to protect their teams by giving them the necessary safety gear.
The on-site problems include the issues from the tenants. In such circumstances, a security guard management system will assist security companies in keeping track of difficult property owners.
The guards can alert the management if someone is causing them difficulties while they are working. The property owners might get reports that the managers have created and sent. These reports can also assist the owners in eviction and serve as proof against the renters.
Also, guards can activate the panic button on the system in an emergency, which informs their security supervisors and police.
Geofencing is a location-based technology. It allows virtual limits to be given to geographical areas in the actual world. These virtual boundaries may be shown on a map and can set off actions or alarms when someone enters, leaves, or stays in the designated region.
When you connect your security guards to management software, it becomes simple to track their activities. You can check what your security staff are doing when they are on duty with a system like this.
You may therefore monitor their actions, movements, and tasks completed from the time they log in until the time they log out. It is feasible because a guard management system includes log sheets, checkpoints, GPS monitoring, tour reports, and geofencing.
These are the top features of a security management system. We hope this article has given you a better understanding of this software.
Apart from the above key features, a system like this makes many more things easier for management. This is a true example of how data and communication can make for a better work environment.